Effective date: May 21, 2026
Overview
This Privacy Policy applies to Sterling Claims websites, the Sterling Claims Portal at portal.sterling-claims.com, and related online services that link to this policy. It also applies when you contact us, request services, submit claim or inspection information, upload documents or photos, or apply to join our inspector network.
Separate written agreements with carriers, adjusters, vendors, inspectors, or other business partners may include additional privacy, confidentiality, data processing, or security terms. If a separate written agreement conflicts with this policy for a business account, that agreement controls to the extent of the conflict.
Information We Collect
We collect information you provide directly, information generated through our services, and limited technical information from your device or browser.
Account and Contact Information
This may include names, business names, job titles, email addresses, phone numbers, mailing addresses, usernames, passwords or authentication data, and communication preferences.
Claim, Inspection, and Portal Information
This may include claim numbers, policy or assignment details, property addresses, appointment notes, inspection requests, uploaded photos or documents, reports, estimates, measurements, scope notes, service history, and messages exchanged through the Portal.
Inspector Applicant Information
If you submit an inspector application, we collect the information in the form, such as your name, email, phone number, state, ladder availability, travel availability, and roof inspection experience.
Technical Information
When you use our site or Portal, we may collect IP address, browser type, device type, pages viewed, access times, referring pages, approximate location derived from IP address, and logs needed for security, troubleshooting, and service improvement.
Sensitive Information
Please do not submit Social Security numbers, payment card numbers, health information, or other sensitive personal information unless Sterling Claims specifically requests it for a legitimate business reason.
How We Use Information
We use information to:
- Provide, operate, maintain, and improve the Sterling Claims Portal and related services.
- Schedule inspections, manage assignments, prepare reports, communicate about claims, and deliver requested services.
- Create and manage accounts, authenticate users, provide support, and respond to questions.
- Process inspector applications and communicate with applicants.
- Send service, operational, billing, security, or policy notices.
- Protect against fraud, misuse, unauthorized access, and security incidents.
- Comply with legal obligations, enforce agreements, and protect Sterling Claims, our customers, and other users.
Retention and Security
We keep information for as long as reasonably necessary to provide services, manage business records, comply with legal or contractual obligations, resolve disputes, and protect our systems. Retention periods may vary based on the type of information, the customer relationship, claim requirements, and applicable law.
We use reasonable administrative, technical, and physical safeguards designed to protect information. No online service can guarantee absolute security, so users should protect their account credentials, use strong passwords, and contact us promptly if they believe an account or submission has been compromised.
Your Choices and Privacy Rights
You may request access, correction, deletion, or other privacy assistance by contacting us. We may need to verify your identity and account relationship before acting on a request. Some information may be retained when required or permitted by law, contract, claim administration needs, security obligations, or legitimate business records.
Depending on where you live, you may have additional rights under state privacy laws. Sterling Claims will respond to applicable privacy requests as required by law. We will not discriminate against you for exercising privacy rights.
If you receive optional marketing emails from Sterling Claims, you may opt out using the unsubscribe link in the email or by contacting us. Operational, security, billing, and service messages may still be sent when needed.
Children
The Sterling Claims Portal and related services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Material changes may also be communicated through the Portal, email, or another reasonable notice method.
Contact Us
For privacy questions or requests, contact Sterling Claims at [email protected] or (866) 298-8108.